Senior On-Site Technical Engineer

Zitko Consulting Ltd

Working for this high-end security integrator, you’ll be dedicated to a key Global Enterprise client in London, offering technical support to their integrated security system (C-Cure 9000 access control).

You will be responsible for remote technical support and commissioning/programming of IP, PC-based, integrated access control and CCTV systems. Working with this Global Enterprise client, you will need to be highly professional. As a Senior Engineer on site, you’ll have the option to lead a small technical team and/or work on escalated technical support issues.

Highlights:

Enterprise, Globally recognised client with an amazing office
Top integrator with an experienced and talented technical team
Training in C-Cure and Genetec
Technically challenging work
Opportunity to lead a small team if desired

The Role:

Responding to support tickets, offer technical support and commissioning on the client’s EMEA-wide integrated security system of high-end access control and IP CCTV
Act as a point of escalation for technical support issues
Working with other technical teams in security and IT, supporting as required
Working with local service providers (LSPs), partners and other offices to ensure the best support for the client, achieving SLAs
Provide training, technical information and support materials on installed security products
Communicate effectively with customers both external and internal as and when required, discussing problems, clarifying situations, identifying and explaining solutions

Requirements:

Hands-on experience of technical support or commissioning access control systems with some experience in C-Cure 9000
Certification in C-Cure 9000 highly advantageous, ideally Level 2 or greater
Hands-on experience of technical support or commissioning IP CCTV systems (Genetec, DVTel, Milestone, etc.)
Knowledge and experience of TCP/IP networking, including configuring and maintaining routers and switches highly beneficial

Location:

London

Package:

c£55,000 (doe) + benefits

Reference:

ZCL 33052

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