Sales and Technical Support Engineer
Zitko Consulting Ltd
Sales and Networking Support Engineer
A Technical Sales and Support Engineer with a developed and strong understanding of networking and Ethernet switching is required for a well-established and growing security and transport surveillance company, to offer pre and post-sales support to the sales team.
Zitko Consulting Ltd is delighted to be working with this well-established UK manufacturer and leading global provider of environmentally robust Fibre, Analogue, IP/Ethernet, Wireless & Hybrid communication transmission solutions.
Job Role Summary:
Due to continued growth, the company are looking for a Technical Sales Engineer to offer pre and post-sales support to the sales team. Confidence in customer interfacing and excellent technical knowledge, particularly of Ethernet and IP transmission (including Ethernet switches, multi-purpose Ethernet switch series, POE injectors, IP extenders, video encoders and media converters) is required.
Put together detailed project designs within tight deadlines
Generate technical drawings in Visio to illustrate project designs
Liaise with external customers to ensure that the proposed solutions meet required specifications and determine appropriate system design
Onsite installation and commissioning support
Undertake product testing – customer problem investigations / special engineering configurations
Post-sales technical product support
International travel when required
The ideal candidate will preferably have a minimum of an ONC in electronic/engineering and some experience of post-sales technical product support. Alternatively, 5 years’ experience in an Engineering related role.
Juniper and/or Cisco Certification would be highly desirable – there will be a requirement to obtain, develop and maintain Juniper Certification
Familiarity with standard Ethernet protocols is required. E.g. OSI 7 Layer model; Ring healing protocols for redundant Network Ring topologies; VLAN’s; PoE; IGMP; SNMP etc
Practical experience with networking products is expected – to include Layer 2 Media Converters and Switches and Layer 3 Switches and Routers.
Operational knowledge of Physical Security products, to include Analogue and IP CCTV, Access Control and Intrusion Panels and their integration and interfacing with Networks would be a distinct advantage.
PC literate with experience of AutoCAD, Visio, MS Word & Excel etc.
Good interpersonal and communication skills
£30,000 – £40,000