IT Support Specialist
Zitko Consulting Ltd
IT Support Specialist
Based on-site within this professional engineering specialist, you’ll be responsible for all IT support across the company. A great opportunity to break out from behind the helpdesk into a more hands-on role. Take ownership of IT systems, hardware and software, solving IT problems for this friendly team.
The IT Support Specialist is primarily responsible for supporting employees at the EMEA (Europe) and APAC (Asia) branches, including mobile devices (phones/tablets/laptops), as well troubleshooting with various in-house/on-premise technical issues and cloud enabled services and applications. The role will also assist with Global IT support needs and projects, including new software solution rollouts, process improvements, and various internal initiatives to improve employee experience.
React quickly to support queries raised by the team in the office and field engineers in the UK and throughout Europe.
Being proactive throughout the office to identify and rectify IT problems to ensure full working order of all desk spaces, meeting rooms, etc.
Work with the ticketing system (KACE/JIRA) and provide SLA bound responses and resolutions to internal issues, including desktop support, service troubleshooting, and network connectivity
MDM support using the IBM MaaS360 system
Offering System Admin support on a variety of systems
Configuring and supporting on laptops (mainly Dell) as needed
Troubleshoot, replace, and upgrade laptop and PC components
Maintaining the office printers
Offer IT training for new hires
Monitoring and support of network infrastructure as needed (routers and switches mainly)
Support all AV systems in the building, including meeting rooms
Check all work for accuracy, completeness and compliance with instructions
Ordering, configuring, and issuing end user hardware (primarily Dell laptops, Apple and Samsung smartphones), both local and remote
Assist with various internal local projects to represent IT needs and interests
Collaborate with US team to institute and maintain Global security and user policies for IT related matters
Provide primary IT support for a remote office (Singapore), including onboarding/offboarding, troubleshooting and training as needed
Experience of as many of the following as possible:
4+ years of relevant experience in IT helpdesk/technical support, ideally with Dell laptops and hardware and support on Microsoft Windows
Relevant IT degree such as Computer Science, Management Information Systems or similar
Ability to troubleshoot, replace, and upgrade laptop and PC components
MDM Support experience, ideally IBM MaaS360 but Airwatch / IronPort / JAMF are also good
Experience in the following would be a highly beneficial – KACE / SCCM / JIRA ticketing Networking skills – Cisco / CCNA / TCP/IP experience, etc.
Experience with Apple iPhone and Samsung mobile phones (iOS/Android) systems, AzureAD, Office365 (O365), Active Directory, MDM management solutions (IBM preferred), Meraki/AeroHive wireless troubleshooting, Microsoft Exchange administration
£25,000 – £35,000 + benefits